FAQ & Testimonials

Our office hours are typically 8 AM–5 PM Monday–Friday, with exceptions for holidays. We have limited availability on the weekends and work with clients the best we can. Please contact the office to inquire.

Upon deciding to partner with our agency, our Client Care Coordinator will come to your home for an initial assessment. Once your care plan is determined, we will find an appropriate Care Assistant to begin services — typically a 5–7 day window. Please contact the office if your needs require an expedited schedule.

Medical appointments take priority in scheduling — please inform our office of any upcoming appointments so we can ensure their delivery. For all other shifts, we take each client's needs into account as the schedule is built each week. Preferences are always noted and we strive to accommodate them as needs allow; however, we cannot guarantee specific days/times each week due to the many variables involved.

Advance notice is always the best policy to ensure shifts are met. Our Care Assistants are allowed holiday and vacation time off, and schedule adjustments will need to be made to accommodate them. Please contact the office to ensure a holiday shift and we will work to deliver that care.

We strive to fulfill the entirety of all home care assistance plans of care. Should weather prevent our Care Assistants from reaching your home, we will call to make you aware and look into the possibility of rescheduling for another time in the week should the schedule allow.

Our Contact Page is an excellent resource to determine how best to reach our staff.

Jamie Albritton, the Director of BGCAP Case Management, can help you get in contact with your Case Manager. Call: 502-848-8716.

All of our Care Assistants go through the same quality training and take pride in their work. We cannot guarantee a specific Care Assistant due to availability fluctuations, but we are very willing to receive preferences and make necessary adjustments should the situation warrant it.

Our Services Page is an excellent resource to understand the type of care we, as a Non-Medical Personal Care Agency, are able to provide as home care assistance.

Independence Assistance follows both CDC guidelines and local health department policies to ensure our clients' and Care Assistants' health and vitality are maintained. PPE is provided and required for all aides when with clients. Symptoms, exposure risks, and temperature spikes are individually reported to the office and recorded as part of a daily well-check evaluation.